"FAQ on Web Hosting"
What programs can be used to access e-mail (pine, elm, Netscape mail,etc.) ?
All POP clients can be used - any program which downloads the files from our server onto your computer. You can use mail user agents which run on our servers (such as pine), with a special configuration. You cannot use IMAP programs.
How many Email Id's can I have for my website, and how much of space, do I get for each mail id ?
You can have POP3 mails based on how much space you take. Each mail id will have a mail space of 1 MB(minimum) if you opt to take more space you can define how much space you would like to have per mail ID.
Do you offer Webmail, wherein I can check my mails on the move ?
Yes, we do. We provide an easy to use web interface for you to send/receive your mails on the move.
Can I set mail forwarding and auto responders for my POP mails ?
Yes very much. We use IMAIL, which puts you in total control of your mailing needs.
Do you offer a "catch-all" mailbox for mails coming to users not created on my domain ?
Yes. The default admin mailbox created at the time of setup will collect all mails delivered to firstname.lastname@example.org.
Do you host foreign domains?
Yes we host all types of domains foreign and domestic.
How do I transfer files to my web site ?
Files must be transferred to the web server via File Transport Protocol (FTP). Once the Domain has been created along with the requested server space, FTP login and password will be e-mailed to you. Using any FTP software viz., Cute FTP, WS FTP Pro, you can upload your files to the web site.
How many FTP accounts can I have in one account ?
You are allowed only one ftp account per web account.
How many IP addresses do I get ?
We do not give you a unique IP for your site.
Can I add Disk Space to my account ?
Yes, you can.
Do I get telnet access ?
No. Since these are Windows 2003 servers, you will not need telnet access. On the linux server also we dont offer telnet for security reasons.
Will my domain name be accessible on the web as www.domain.com or www.abc.com /domain?
Your site will be www.domain.com , which can also be accessed as domain.com through the web browser
What is the database support provided on your hosting plans ?
We offer MySQL, MS Access Database support Free of cost in some of our hosting plans. MS SQL is offered in our Advanced Plans at an extra charge.
When I opt for MSSQL for my site, do I get separate database space ?
MS SQL database space is consumed from your allocated total space quota. There is no database quota as such.
My ISP has blocked SMTP access for mails sent with email@example.com. Do you offer your SMTP servers, for me to send mails with my domain name ?
Yes, we do. The outgoing mail server will be yourdomain.com.
Can I install my custom COM components ?
Can I use my account for commercial purposes ?
Yes, you can use your account for commercial purposes.
Can I resell space within my own account ?
We have a great reseller plans contact us at firstname.lastname@example.org.
What kind of Technical support do you offer ? Is it chargeable ?
We offer support through email/online chat. It is free.
Can I try out an account for a while before I decide to buy ?
No we dont offer such an option. We have been in web hosting business for over 10 years and touch wood have a ever growing clientel
I am ready to place an order, what is the maximum time, within which I can receive my new domain setup details?
Account activation details can be had within 4 hours from the time of sending us the request on a business day.
What is a Sub Domain?
A subdomain appears as follows: www.sports.mycompany.com .
A subdomain is basically a subdirectory or folder created under the primary Domain account which is a fully operating Web site with its own username and password and account. The main benefit of a subdomain is that it doesn't require domain name registration and fees that are associated with a full Domain Name.